The processes of a service provider need to be continuously improved. The company desires the introduction of a "method box"; the training of internal process facilitators; exemplary, concrete support during pilot projects; and support of ongoing development.
The services of horsthaller consulting were recruited with the first assignment being a pilot project to prove the effectiveness of the method. A second step focused on facilitator training including follow up pilot projects for coaching purposes.
After 3 years the training became a regular part of the company's employee qualification program.